Shipping Policy

Effective Date: January 17, 2025

Welcome to DuduPaperBaby! We are committed to providing a seamless and reliable shopping experience for our customers. This Shipping Policy outlines the details of how we handle the processing and shipping of your orders. By placing an order on www.dudupaperbaby.com, you agree to the terms outlined in this policy.

1. Order Processing Time

1.1 Order Fulfillment Time

We strive to process and fulfill all orders as quickly as possible. All orders placed on www.dudupaperbaby.com are processed within 1-2 business days, excluding weekends and holidays. You will receive an email confirmation once your order has been processed and shipped.

If there are any delays in processing your order, we will notify you via email. Please note that during peak shopping seasons (e.g., holidays), processing times may be slightly longer than usual.

1.2 Order Cutoff Time

Orders placed before 2:00 PM (local time) will typically be processed the same day. Orders placed after 2:00 PM will be processed on the following business day.

2. Shipping Methods and Delivery Times

2.1 Shipping Methods

We offer a variety of shipping options to meet your needs. At checkout, you will have the opportunity to choose the shipping method that best suits you. Available shipping methods include:

  • Standard Shipping: This is our most affordable shipping option and typically takes 3-7 business days for delivery within the United States.

  • Expedited Shipping: For faster delivery, we offer expedited shipping, which typically takes 2-3 business days for delivery within the United States.

  • Express Shipping: This is the fastest shipping option available, with delivery within 1-2 business days for most U.S. locations.

Please note that delivery times may vary depending on the destination and shipping carrier. Once your order is shipped, you will receive a tracking number so you can track your shipment.

2.2 International Shipping

Currently, we only offer international shipping to select countries. The available countries will be listed during the checkout process. Please note that international shipping may be subject to customs processing, taxes, and duties, which are the responsibility of the customer.

Delivery times for international orders may vary and are subject to customs clearance and the destination country’s regulations.

3. Shipping Costs

Shipping costs are calculated based on the shipping method selected and the total weight of your order. You can view the applicable shipping fees during the checkout process before finalizing your purchase.

3.1 Free Shipping Promotion

From time to time, we may offer free standard shipping for orders over a certain amount. Specific details regarding these promotions will be provided on the website or in promotional emails. Free shipping promotions do not apply to expedited or express shipping methods.

3.2 Shipping Charges for Multiple Items

For orders containing multiple items, shipping charges will be based on the total weight of your order. If an item is oversized or requires special handling, additional shipping charges may apply.

4. Shipping Restrictions

4.1 Shipping Locations

At this time, we only ship to U.S. addresses and select international destinations. Shipping is available to both residential and business addresses. We do not currently ship to P.O. Boxes, APO/FPO addresses, or remote areas where shipping carriers may have limited service.

4.2 Shipping Limitations

While we make every effort to ensure that your order is delivered as quickly as possible, certain circumstances may prevent us from fulfilling your order within the expected time frame. These circumstances may include:

  • Weather delays or natural disasters that affect shipping routes
  • Holidays, especially during peak shopping seasons (e.g., Black Friday, Christmas)
  • Incorrect or incomplete shipping addresses provided by the customer
  • Customs or import/export issues for international orders

In such cases, we will inform you of the delay and work with the shipping carrier to resolve the issue.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your shipment through the carrier’s website. You can use this tracking number to check the status of your package.

If you experience any issues with tracking your order, please feel free to contact us at info@dudupaperbaby.com, and our customer support team will assist you.

6. Lost or Stolen Packages

6.1 Lost Packages

If your package has not arrived within the estimated delivery time and is marked as “delivered,” please check with your neighbors or other people in your household to see if they received the package on your behalf. If the package is still missing, please contact the carrier directly for assistance.

If the carrier is unable to resolve the issue, please contact us at info@dudupaperbaby.com, and we will work with you to find a resolution. Please note that we cannot be held responsible for packages lost or stolen after they have been delivered to the shipping address provided.

6.2 Incorrect Shipping Address

Please double-check the shipping address before completing your order to ensure it is accurate. If you notice any mistakes in your shipping address after placing the order, please contact us immediately at info@dudupaperbaby.com. If the order has not been processed or shipped, we will update the address for you.

If your order is shipped to an incorrect address due to customer error, we are not responsible for the lost package and may require you to place a new order.

7. Returns and Exchanges

If you are not satisfied with your order, please refer to our Return and Exchange Policy for more details on how to return items. Please note that customers are responsible for the return shipping costs unless the item was defective or damaged.

8. Damaged or Defective Items

If your item arrives damaged or defective, please notify us immediately. We will arrange for a replacement or refund, depending on the situation. Please provide photos of the damaged or defective item when contacting us.

9. Customer Support

If you have any questions or concerns regarding your shipment, shipping options, or tracking, please reach out to our customer support team. We are happy to assist you!