Refund and Returns Policy

Effective Date: January 17, 2025

At DuduPaperBaby, we are committed to ensuring that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we offer a straightforward refund and return policy to ensure a hassle-free experience. This policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased from our website, www.dudupaperbaby.com.

1. Return and Exchange Policy

1.1 Eligibility for Returns and Exchanges

You may return or exchange products that are:

  • Unused and Unworn: The product must be in its original, unused, and unworn condition.
  • In Original Packaging: The product must be returned with all original packaging, tags, and accessories, if applicable.
  • Within 30 Days: Returns and exchanges must be made within 30 calendar days from the date of delivery.

If the product does not meet the above criteria, it will not be eligible for a return or exchange.

1.2 Non-Returnable Items

Some items are non-returnable or non-refundable due to hygiene or safety reasons. These include, but are not limited to:

  • Personalized or Custom Products: Any items made or personalized specifically for you.
  • Opened or Used Clothing: Clothing that has been worn or washed, as well as any items with missing tags.
  • Baby Products and Accessories: Certain baby products, including bottles, pacifiers, or items that have been used, may not be eligible for return due to safety concerns.

Please check product descriptions and consult with our customer service if you are unsure whether an item is eligible for return or exchange.

2. Refund Process

If you decide to return an item, we will process your refund once the returned item has been inspected and confirmed to meet our return criteria. Refunds will be issued to the original payment method.

2.1 Time Frame for Refunds

Once we have received your returned item, we will inspect it and process your refund within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

2.2 Partial Refunds

In some cases, we may issue a partial refund if the returned item is not in its original condition, damaged, or if it is returned after the 30-day return window.

2.3 Refund for Shipping Costs

Shipping fees are non-refundable. If you are returning an item due to a defect or error on our part (e.g., wrong item shipped, damaged product), we will cover the return shipping cost. However, if you are returning an item for any other reason (e.g., change of mind), the return shipping cost will be your responsibility.

3. How to Return an Item

To return an item, please follow these steps:

3.1 Contact Customer Support

  • Email us at info@dudupaperbaby.com with your order number, a description of the item you wish to return, and the reason for the return. Our customer service team will assist you with the return process and provide you with a Return Authorization (RA) Number.

3.2 Prepare Your Package

  • Ensure the item is securely packed in its original packaging, with all tags, manuals, or accessories that came with it.
  • Print the Return Authorization (RA) Number and include it in the package to ensure proper processing.

3.3 Ship the Return

  • Ship the item to the return address provided by our customer service team. We recommend using a trackable shipping service for your return to ensure it reaches us safely.
  • Please retain the tracking number for your records until the refund or exchange is processed.

3.4 Processing the Return

  • Once we receive your returned item, our team will inspect it to ensure it meets our return policy requirements.
  • If everything is in order, we will process your refund or exchange within 7-10 business days.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, you may follow the same process as a return and request an exchange. Please note that exchanges are subject to product availability.

If the item you wish to exchange is out of stock, we will offer you a refund or store credit for the value of the returned item.

5. Defective or Damaged Items

If your product arrives defective, damaged, or incorrect, please contact us immediately at info@dudupaperbaby.com. We will resolve the issue by either sending you a replacement item or issuing a full refund, including shipping costs.

To help us process your claim efficiently, please provide the following information:

  • A clear description of the issue.
  • Photos of the defective or damaged item.
  • Your order number and any relevant details.

We will provide you with a prepaid return shipping label for defective or damaged items, and we will cover the cost of return shipping.

6. Late Returns

We strive to offer a flexible return policy, but please note that returns after 30 days from the date of delivery will not be accepted. If you miss the 30-day return window, we may not be able to process a return or exchange.

7. Store Credit

If you prefer to receive store credit rather than a refund, please let us know when initiating the return process. Store credit can be used for future purchases and has no expiration date.

8. Return Shipping Costs

If you are returning an item for reasons other than a defect or error on our part, you will be responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

9. International Returns

For customers located outside the United States, international returns are accepted, but you will be responsible for the return shipping costs. Please note that customs duties or taxes may apply when returning items internationally. These charges are the responsibility of the customer.

10. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, exchange, or refund, please contact us: