Sales Policy

Effective Date: January 17, 2025

At DuduPaperBaby, we are committed to providing our customers with high-quality products and excellent customer service. This Sales Policy outlines the terms and conditions that govern the sale of products through our website www.dudupaperbaby.com. By purchasing from us, you agree to the following terms, so please review this policy carefully before making a purchase.

1. General Terms of Sale

1.1 Eligibility to Purchase

To place an order on our website, you must meet the following criteria:

  • You must be at least 18 years old and capable of forming a legally binding contract.
  • You must provide accurate, current, and complete information when placing an order, including your name, shipping address, billing address, and payment information.

By completing a purchase, you represent and warrant that all information you provide is accurate and up to date.

1.2 Product Availability

All products listed on our website are subject to availability. We strive to ensure that all products are in stock and available for immediate shipment. However, in rare instances, products may be out of stock or unavailable due to demand or other factors beyond our control.

In the event that a product is out of stock or unavailable, we will notify you via email as soon as possible and offer alternatives, such as:

  • A backorder option if the product will be restocked.
  • A refund if no alternative solution is possible.

1.3 Product Information

We make every effort to provide accurate and up-to-date information about our products, including descriptions, images, pricing, and availability. However, due to factors such as screen resolution or lighting, the appearance of products may vary slightly from what you see on your device.

We reserve the right to modify product prices, descriptions, and availability at any time without prior notice. If you have any questions or concerns about a product, please reach out to us before completing your purchase.

2. Pricing and Payment

2.1 Product Pricing

All prices displayed on www.dudupaperbaby.com are listed in U.S. Dollars (USD) unless otherwise specified. Prices do not include taxes or shipping charges unless explicitly stated during checkout. Applicable taxes will be added based on the shipping address provided during checkout.

We reserve the right to change product prices at any time, and such changes will be reflected on the website immediately.

2.2 Payment Methods

We accept a variety of payment methods to make your shopping experience more convenient. Accepted payment methods include:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

When placing an order, you must ensure that the payment method you provide is valid and authorized for use. By submitting payment information, you authorize us to charge your selected payment method for the total order amount, including taxes and shipping fees.

2.3 Order Confirmation

Once you place an order, you will receive an order confirmation email containing your order details, including the products purchased, order number, shipping address, and estimated delivery date. Please review this information carefully and ensure that all details are correct.

In the event of any issues with your order or payment, our customer service team will reach out to you using the contact information you provided.

2.4 Payment Authorization

All payments are subject to authorization and approval from your bank or payment provider. We do not process your payment until your order has been confirmed and processed. If there are any issues with payment authorization, we may need to cancel your order or ask you to select an alternate payment method.

3. Order Processing and Shipping

3.1 Order Processing Time

We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days from the time they are placed. Business days are Monday through Friday, excluding holidays. Please note that processing times may be extended during peak shopping seasons, sales events, or for custom orders.

Once your order is processed, we will send you a shipping confirmation email with tracking information (if applicable) so you can monitor your package’s journey.

3.2 Shipping Fees and Methods

Shipping fees are calculated based on the shipping address provided and the size/weight of your order. We offer various shipping options to meet your needs, including:

  • Standard Shipping
  • Expedited Shipping
  • Priority Shipping

Shipping costs will be displayed at checkout before you complete your purchase. We strive to offer competitive rates and work with reliable carriers to ensure timely delivery of your order.

3.3 Shipping Restrictions

We currently offer shipping within the United States and select international destinations. Please note that certain products or shipping locations may be subject to additional shipping restrictions, customs fees, or import taxes.

If you are located outside the United States and wish to place an order, please contact our customer service team at info@dudupaperbaby.com to inquire about international shipping availability and fees.

4. Cancellations and Changes to Orders

4.1 Order Cancellations

Once an order is placed, we begin processing it promptly to ensure timely shipping. If you need to cancel or modify your order, please contact our customer service team as soon as possible at info@dudupaperbaby.com.

Cancellations can only be processed before the order is shipped. After an order has been shipped, it cannot be canceled. However, you may return the item(s) under our Refund and Returns Policy.

4.2 Order Modifications

If you need to make changes to your order, such as updating the shipping address or changing a product, please contact us immediately. If the order has not been processed or shipped, we will do our best to accommodate your changes.

5. Promotions and Discounts

5.1 Discount Codes

Occasionally, we may offer promotional discounts or coupon codes for use on our website. To redeem a discount code, enter the code at checkout before completing your purchase. Please note that discount codes may have specific terms and conditions, such as expiration dates, minimum purchase requirements, and restrictions on certain products.

Discount codes cannot be applied to previous purchases and are only valid for the duration of the promotion.

5.2 Sales Events

We may hold special sales events, such as seasonal sales, flash sales, or holiday promotions. During these events, we may offer discounts or exclusive offers on certain products. These promotions are subject to change, and availability may be limited.

Please check our website or subscribe to our newsletter to stay informed about upcoming sales events.

6. Product Warranty

6.1 Manufacturer Warranty

Many of the products sold on our website come with a manufacturer’s warranty. The specific terms and duration of the warranty will vary depending on the brand and product. Please check the product details on the product page or contact us for more information regarding warranty coverage.

6.2 Warranty Claims

If your purchased product is covered by a manufacturer’s warranty and becomes defective within the warranty period, please contact us at info@dudupaperbaby.com for assistance with filing a warranty claim. We will guide you through the process and help facilitate the resolution of the issue.

7. Customer Service and Support

If you have any questions, concerns, or issues with your order, our customer service team is here to assist you. We pride ourselves on providing excellent customer support and are happy to help resolve any issues or answer any inquiries.

We aim to respond to all inquiries within 1-2 business days.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. For more information about how we handle your data, please review our Privacy Policy.